Support

🐑 SleepySheepie Support

SleepySheepie is a simple bedtime companion designed to help users wind down with a calm, focused experience.

Common Questions

• The app does not require an account or sign-in.
• The app does not currently offer subscriptions or in-app purchases.
• All data is stored locally on your device.

Troubleshooting

App won't open:

• Try force-closing the app and restarting it.
• Ensure you're running the latest version from the App Store.
• Restart your device if the issue persists.

Features not working:

• Check that you're running the latest version.
• Ensure the app has permission to use device features in Settings.

Performance issues:

• Close other running apps to free up memory.
• Restart your device.
• Reinstall the app if issues persist.

Reporting Issues

If the app is not behaving as expected, please contact support with:

• Your device model (e.g., iPhone 14 Pro)
• iOS version
• App version
• Description of the issue
• Steps to reproduce (if applicable)

📔 Journly Support

Journly is a personal journal for reflection and self-discovery.

Common Questions

• The app does not require an account or sign-in.
• The app does not currently offer subscriptions or in-app purchases.
• All journal entries are stored locally on your device - we never see your writing.

Troubleshooting

App won't open:

• Try force-closing the app and restarting it.
• Ensure you're running the latest version from the App Store.
• Restart your device if the issue persists.

Entries not saving:

• Check that you have sufficient storage space on your device (go to Settings > General > iPhone Storage).
• Ensure the app has proper file access permissions in Settings.
• Try closing and reopening the app.

Can't find old entries:

• Check the date navigation—entries are organized by date.
• Use the search feature to find entries by keyword.
• If entries are truly missing, contact support immediately.

Data recovery:

• Journal entries are stored locally on your device.
• If you've deleted entries, they cannot be recovered.
• Make regular backups of your device using iCloud or iTunes.

Reporting Issues

If the app is not behaving as expected, please contact support with:

• Your device model (e.g., iPhone 14 Pro)
• iOS version
• App version
• Description of the issue
• Steps to reproduce (if applicable)

General Support Guidelines

Response Time

We aim to respond to all support inquiries as soon as possible. Please allow 24-48 hours for a response.

What to Include in Your Support Email

To help us assist you faster, please include:

1. Device Information:

• Device model (e.g., iPhone 13, iPad Air)
• iOS/iPadOS version
• App version

2. Issue Description:

• What happened?
• When did it start?
• What were you doing when the issue occurred?

3. Steps to Reproduce:

• How can we reproduce the issue?
• Does it happen every time or randomly?

4. Screenshots (if applicable):

• Visual evidence of the issue
• Error messages (if any)

Privacy

All support inquiries are handled confidentially. We will not share your information with third parties, and we will use your information only to resolve your issue.

Frequently Asked Questions

Q: Where are my app files stored?
A: All data for SleepySheepie and Journly is stored locally on your device. We do not have access to your data, and we do not store data on our servers.

Q: Will you add feature X to the app?
A: We're always open to feedback! Please contact support with your feature requests. Your input helps shape the future of our apps.

Q: How often do you release updates?
A: We release updates as needed to fix bugs, improve performance, and add new features. All updates are delivered through the App Store.

Q: Can I use the app offline?
A: Yes! Both apps work completely offline. You don't need an internet connection to use them.

Q: Will you ever require an account?
A: Our apps are designed to work without accounts. We may add optional cloud features in the future, but you will always be able to use the apps without signing in.

Still Need Help?

Email: iam@no-benefit.com

We're here to help!